Herpafend
60-Day Satisfaction Guarantee & Refund Policy

How the Guarantee Works

To initiate a refund or return, contact our support team by email within 60 days of your delivery date. We ask that you reach out to us first, before sending any product back, so we can confirm eligibility, provide a return authorization, and give you the correct return address.

Returning product without prior authorization may delay or void your refund.

Contact Information

📧 [email protected]

When contacting us, please include:

• Your full name
• Order number
• Email address used at purchase
• Brief reason for your request (optional, but helpful)

Our team will respond within 1–2 business days with next steps.

Refund Eligibility

To qualify for a refund, the following conditions must be met:

• Your request must be submitted within 60 days of the confirmed delivery date
• You must contact our support team before returning any product
• Refunds are issued to the original payment method only

Both opened and unopened product may be returned. You are not required to return a full or unused supply to be eligible.

Note: Original shipping fees are non-refundable. Only the product purchase price is refunded.

Return Process

Once your refund request is approved, our team will provide you with:

• A return authorization number
• The correct return shipping address
• Any specific packaging instructions

Customers are responsible for return shipping costs unless the return is due to our error (damaged, incorrect, or missing item).

We strongly recommend using a trackable shipping method and retaining your tracking number until your refund is confirmed. Herpafend is not responsible for returned packages that are lost in transit without tracking.

Returned items must be postmarked within 14 days of receiving your return authorization. Requests that fall outside this window may not be honored.

Refund Processing Timeline

Once your return is received and reviewed:

• You will receive a confirmation email when your return is processed
• Approved refunds are issued within 5–10 business days to the original payment method
• Your bank or card provider may require additional time to reflect the credit

If you have not received your refund after 10 business days, please contact us and we will investigate promptly.

Damaged, Incomplete, or Incorrect Orders

If your order arrives damaged, incomplete, or if you received the wrong product, please contact us within 7 days of delivery. Include a photo of the item and packaging where possible.

In these cases, we will cover return shipping and will either replace the order or issue a full refund at your preference - no return required in most cases.

Shipping & Delivery

Please ensure your shipping address is entered correctly at checkout. Herpafend is not responsible for delays or non-delivery caused by:

• Carrier delays or service disruptions
• Customs processing or import holds
• Severe weather or natural events
• Incorrect or incomplete address provided at the time of order

Orders confirmed as delivered by the carrier are considered successfully delivered. If your tracking shows delivered but you have not received your package, please first check with neighbors and your local post office, then contact us.

Chargebacks & Payment Disputes

We are committed to resolving every concern quickly and fairly. Before initiating a chargeback or payment dispute with your bank or card issuer, we ask that you contact our support team directly.

By completing a purchase, customers agree to contact Herpafend support prior to filing a dispute. This does not waive any of your legal rights as a consumer — it simply gives us the opportunity to resolve the issue faster than a formal dispute process typically allows.

Chargebacks filed without prior contact may result in the denial of future purchase requests.

Policy Limitations

• This refund policy applies only to purchases made through the official Herpafend website or authorized order pages
• Refunds are limited to one per customer household for the same product
• Herpafend reserves the right to deny refund requests that do not comply with this policy
• Suspected fraudulent claims or abuse of the guarantee may result in refusal of future orders

Results Disclaimer

Herpafend is a dietary supplement. Results vary between individuals and are not guaranteed. The 60-Day Satisfaction Guarantee is a customer service commitment and does not constitute a guarantee of any specific health outcome or result.

This product has not been evaluated by the Food and Drug Administration. It is not intended to diagnose, treat, cure, or prevent any disease.

Policy Updates

Herpafend reserves the right to modify this policy at any time. Changes will be reflected on our official website. The policy in effect at the time of your purchase applies to your order.

Questions? Contact us at [email protected] — we're here to help.